Critical factors of quality management used in research questionnaires : a review of literature

This paper examines the emergence of critical factors of quality management in the development of quality management research questionnaires. A review of literature shows that 27 different critical factors or constructs were developed and used by established researchers in the field. Out of these, 8 most popular critical factors have been identified ? top management support, quality information availability, quality information usage, employee training, employee involvement, product?process design, supplier quality and customer orientation. This paper suggests that the critical factors of quality management be standardized so that a sound comparison can be made between research findings of studies conducted in various countries of the world

Penyediaan, Pencirian Dan Aplikasi Elektrod Benzoat

Empathebelas membrane pemilih benzoate dengan kandungan yang berlainan telah disediakan. Ianya berdasarkan ion pasangan benzoate dengan sebatian-sebatian ammonium quartenari (jenis 1), fosfonium (jenis 2) Arsonium (jenis 3) yang dibedung dalam membrane pemplastik PVC

Overview - issues and challenges for freight logistics industry in Malaysia

In Malaysia, majority of the freight logistics companies has placed priority in enhancing their operational performances and its sustainable competitiveness. Ten (10) preliminary face-to-face interviews have been conducted. The informants have been selected based on the researcher’s network using the snowballing techniques. The purpose of this paper intents to review the issues and challenges faced by freight logistics companies in Malaysia: Logistics Performance Index, Container Deposits Payment, Freight Logistics Workforce and Employment Compensation, Logistic Social Responsibility. The researchers have conveyed these 4 issues and challenges influencing the freight logistics operational performances in Malaysia. The freight logistics risks management model has provided a base for the future researcher in examining the relevant relationships empirically

Value-added tax, country governance and economic efficiency

Country governance and economic efficiency plays a prominent role in the government administration and the economic health of a nation in the modern economy. This includes ensuring the effective implementation of fiscal and monetary policies for the society well-being. This book focuses on the role of country governance in the implementation of Value-Added Tax (VAT) in approximately 80 percent countries in the world. Using global economic data, the finding reveals that robust country governance mitigates the regressive effect of VAT on economic efficiency. Thus, this book reaffirms the assertion that the responsibilities of the government to ensure the implementation of any tax system

Practices for strategic capacity management in Malaysian manufacturing firms

While the notion of manufacturing capabilities is a long-standing notion in research on operations management, its actual implementation and management has been hardly researched. Five case studies in Malaysia offered the opportunity to examine the practice of manufacturing managers with regard to strategic capability management. The data collection and analysis was structured by using the notion of Strategic Capacity Management. Whereas traditionally literature has demonstrated the beneficial impact of an appropriate manufacturing strategy on the business strategy and performance, the study highlights the difficulty of managers to set the strategy, let alone implementing it. This is partly caused by the immense pressure of customers in these dominantly Make-To-Order environments for SMEs. Current concepts for manufacturing capabilities have insufficiently accounted this phenomenon and an outline of a research agenda is presented

Malaysian Worries: Manufacturing Management Caught in the Middle?

Whereas the academic view on the contribution of manufacturing to competitive strategies has undergone a paradigm shift, or even possibly some, the question is whether practice has changed really. Three workshops in Malaysia reveal that manufacturing managers have troubles implementing their strategies. That is caused for part by the position of their companies in the supply chain, for part by the pressures caused by sales departments causing focus on the here and now, and for part by the undervaluing of the manufacturing function. That leads to deliberations whether much has changed since Skinner’s seminal works in 1966, 1969 and 1974

Supplier integration roles in new product development: The automotive suppliers’ perspective

This research examined supplier integration in New Product Development (NPD) from the suppliers’ perspectives. The level of supplier involvement in NPD practices and the drivers and barriers of supplier integration in NPD were explored. In this case study based qualitative research; data were gathered from interviews conducted with ten automotive suppliers directly involved in NPD with customer firms. The suppliers to national automakers acquired higher level of integration (in terms of design responsibility, product complexity, specifications provides, influences on specifications, stage of involvement, component testing responsibility, and technological capacities) compared to the suppliers to MNC automakers. Market competition was found to be the main driver for suppliers’ involvement in NPD while limited knowledge transfer was the major barrier for suppliers’ NPD integration with customers

Malaysian Worries: Manufacturing Management Caught in the Middle?

Whereas the academic view on the contribution of manufacturing to competitive strategies has undergone a paradigm shift, or even possibly some, the question is whether practice has changed really. Three workshops in Malaysia reveal that manufacturing managers have troubles implementing their strategies. That is caused for part by the position of their companies in the supply chain, for part by the pressures caused by sales departments causing focus on the here and now, and for part by the undervaluing of the manufacturing function. That leads to deliberations whether much has changed since Skinner’s seminal works in 1966, 1969 and 1974